CM Group ships to all 50 U.S. states as well as Puerto Rico, Guam and the U.S. Virgin Islands via UPS. Our CM system requires a physical shipping address at the time of order. You may include a PO box if it is accompanied by a physical shipping address. *See example below:
123 Street S., PO box 456, Anytown, MN
Shipping rates are based on the shippable item subtotal (digital artwork does not contribute to the subtotal to determine ship rates).
At checkout, if you are within the U.S. or its territories you can choose from two delivery methods: Ground or 2-Day.
Business days are Monday–Friday, excluding federal holidays within the United States. Please note: If you order Photo Prints, a Custom Cover, Album, Refill Pages or Spine with other products, all items will ship together.
Shipping notice:
- Orders with Photo Prints or Custom Foiled Spines: Please allow 3-5 business days of processing time.
- Orders with Custom Album Covers, Albums or Refill Pages: These products follow a bi-weekly production schedule (deadline every other Sunday at 11:59 pm CT — view the shipping schedule here) so you’ll want to allow extra time for processing.
Please choose your shipping option at checkout with these additional processing times in mind.
LIGHT PACKAGE SHIPPING UPDATE
As you know, domestic and international shipping fees have been climbing for some time. We continue to hold our shipping fees steady by looking for savings opportunities, and of course we will invest when we need to, as we have with the stronger cartons in different sizes.
One saving opportunity we will begin utilizing beginning Wednesday, Aug. 7, is the UPS SurePost service. It transitions smaller packages from UPS to the U.S. Postal Service for final delivery. There are two nuances to this service:
- If you only order a package under 7 lbs., UPS will hand off this package to your local post office for final delivery to your home, adding approximately one day of service. You will see in the email you receive from UPS that your package is coming via SurePost.
- However, if you have other packages that would be delivered to your house that day via UPS, then UPS will deliver that small package, as well as your other packages. About 30% of the smaller packages end up still being delivered by UPS.
SHIPPING TIME
Ground Shipping
Business days are Monday–Friday, excluding federal holidays within the United States.
These are the UPS-provided estimated ground ship times from St. Cloud, Minnesota (Source Date 12/1/2017):
2-Day Air Shipping
Items shipped 2-Day Air can be expected to arrive 2 business days after leaving the warehouse.
Free Shipping
Creative Memories offers Advisors and customers free standard ground shipping on retail orders over $501 (before any taxes and/or fees). Shipping discounts, if applicable, will be applied automatically during checkout based on the shippable item subtotal. Digital artwork is not included in the subtotal to determine ship rates.
International Orders
We also ship to Canada and Australia. Please visit www.creativememories.ca or www.creativememoriesau.com to place orders.
If you are located in the United Kingdom, Japan or New Zealand, please visit our International page for contact information.