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How can I contact Customer Support?
You can contact Memory Manager Customer Support by phone toll-free at (866) 440-2420 or via e-mail at support@CMMemoryManager.com. Support is available between 8 a.m. and 8 p.m. Central Standard Time.
Where are my images stored on my computer?
Memory Manager stores all your images and albums in your Memory Vault.To find the location of this vault, click on the menu option Manage your Memory Vault. The Windows folder that contains your vault is shown on the second line.
Inside this folder is another folder called Items. This folder contains 64 folders labeled 00 through 63. All images and albums are stored in one of these folders.
Do not attempt to modify the files in your Memory Vault directly. You can easily damage the vault. Use the export function of the application if you want to make copies of these files.
How do I install Memory Manager?
In most cases, the Memory Manager set-up program will run when you insert the Memory Manager CD into your CD drive. If this does not happen, you will have to run the setup program manually.
The set-up program is called AUTORUN.EXE and is located in the root directory of the setup CD. To run this program manually, perform the following steps:
1. Click the Start button on the Windows taskbar.
2. Select Run.
3. Use Browse... to browse to the CD drive and locate the AUTORUN.EXE file.
4. Select the file and click Open to return to the Run dialog.
5. Click OK to run the setup program.
Where do I find the serial number for Memory Manager?
The serial number is printed on the back side of the Memory Manager package, in the lower left hand corner. It is also available in the About box of the software, accessible from the Help menu.
What is activation and why do I have to activate the Memory Manager software?
Activation is an anti-piracy technology used to verify that the Memory Manager software has been legitimately licensed. The activation process is simple and unobtrusive, and does not violate the user's privacy.
Each copy of Memory Manager can be activated on only a single machine. If you need to move Memory Manager to a different computer after it has been activated, you will have to call the Memory Manager Support Line and have a Customer Service Representative help you with this process.
What information does Memory Manager send to the activation server?
The installation ID number contains a checksum based on information about the particular computer and operating system. It does not contain any personal or identifying information about the user or the user's computer.
How do I get the most recent updates for the Memory Manager software?
By default, Memory Manager checks periodically for updates to the software. To check for updates manually, perform the following steps:
1. Select the User Settings option from the Help menu.
2. Click the Auto Updates option in the User Settings dialog box.
3. Click on Check for updates now. If an update is available, the software will provide a button that will takes you to an online download Web site.
You may also click on the Downloads link at the top of this page to visit the Memory Manager downloads page.
What versions of Windows does Memory Manager support?
Memory Manager will run with Windows 98, Windows 98SE, Windows ME (Millennium Edition), Windows 2000, and Windows XP (Home Edition and Professional Edition and Windows Vista). It does not run under Windows 95.
Memory Manager runs best under Windows XP or Vista, as this operating system provides some features not available with earlier versions of Windows.
Does Memory Manager run on a Macintosh?
There is not presently a version of Memory Manager for the Mac operating system. Although it is not an officially supported platform, some customers have been successful in running Memory Manager on a newer Mac with an Intel processor, Windows emulation software such as Parallels, and the Windows Operating System.
How much memory (RAM) do I need to run Memory Manager?
Memory Manager requires a minimum of 128MB of RAM. However, it is highly recommended that you have at least 256MB of RAM.
How much disk space do I need to run Memory Manager?
Memory Manager and all of its required components, along with the sample Memory Vault, requires no more than 400 MB of free disk space. However, to store a large number of images in the Memory Vault, more disk space will be required. The exact amount of space depends on the number and size of the images you wish to store.
What’s the difference between sort boxes, folders, and albums?
Sort boxes contain either other sort boxes or folders. Folders contain images. The combination of sort boxes and folders is provided to allow you to organize all of the images in your Memory Vault.
Albums provide a means of selecting and arranging images from the Memory Vault, along with journaling boxes, in preparation for printing and use in a physical album. In addition, albums provide an easy way to share your stories using a digital slideshow.
How often should I backup my Memory Vault?
You may backup your Memory Vault as often as you wish. The actual frequency is up to you, the user, and depends on how much risk you are willing to take in terms of losing images. Memory Manager can be configured to periodically remind you to backup your Memory Vault.
What are TIFF and JPEG files?
TIFF (or TIF) and JPEG (or JPG) are the two most common standards for storing digital images in files. Nearly every digital camera can create JPEG files, while many high-end cameras also create TIFF files. TIFF files are usually much larger because they don’t compress the images. JPEG files can be smaller, but by compressing the data some information is lost. However, for images used to make 4x6 prints, the difference is often nearly impossible to detect.
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